Mahjong Customization

Dear Customer,

Thank you for choosing us as your shopping platform. In order to provide you with a pleasant shopping experience, we have established the following delivery policy to ensure that your orders are delivered quickly and accurately.

Delivery Area:

Currently, we only support delivery services within the United States. We are working hard to expand our delivery range to serve more users.

Order Processing Time:

We will process your order as soon as possible and make arrangements within three business day after receiving payment. Please note that during special promotional events, the order processing time may be extended. We will make every effort to minimize delays and provide timely notifications.

Delivery Methods:

We cooperate with reliable logistics partners to ensure the safe delivery of your orders. The delivery method will depend on your order content, delivery address, and available options.

Shipping Fee:

We offer free shipping promotions within the eligible area.

Delivery Time:

The delivery time will vary depending on your delivery address and the selected delivery method. In general, you will receive your items within 2-3 weeks after the order is shipped. Please note that special areas or special items may require longer delivery times. We will do our best to provide you with accurate estimated delivery times and tracking information so that you can stay updated on the status of your order.

Receipt Confirmation:

Please carefully check the packaging for any signs of damage upon receiving the goods. If there are any packaging damages or product issues, please contact our customer service team immediately, and we will resolve the problem as soon as possible.

We are committed to providing you with an excellent online shopping experience. If you have any questions about the delivery policy or need further assistance, please feel free to contact our customer service team. Thank you once again for choosing us!

Wishing you a pleasant shopping experience!

Refund Policy

Returns Policy

Thank you for choosing My Mahjong Trove. We are committed to delivering quality products and a positive customer experience.

Once an order is submitted, it is considered final and refunds are not available. We do not accept returns or exchanges unless an item is damaged upon arrival or lost during shipping. Each order is carefully packaged to help ensure it reaches you in excellent condition. That said, we recognize that shipping issues may occasionally occur and will address such situations as quickly as possible.

Product Images

Our product images are professionally prepared for online display, including background enhancements and color adjustments, to best represent each item. Please be aware that returns or exchanges cannot be made based on color variations or personal preference regarding product appearance.

Missing Items

If an item from your order is missing, please contact our customer support team within 7 days of delivery. Requests submitted after this timeframe are not eligible for replacement.

Damaged Items

Should your order arrive damaged, please notify our customer support team within 7 days of receiving your package. Requests made after this period cannot be accommodated. When contacting us, include a clear description of the damage along with supporting photographs. Our team will review your submission and advise on the next steps.

Lost Shipments

If your order does not arrive within the expected delivery window and appears to be lost in transit, please reach out to our customer support team. We will open an investigation with the shipping carrier. If the package is confirmed as lost, you may choose between a replacement (subject to availability) or a refund for the affected item.

Return Authorization

If a return for a damaged item is approved, our customer support team will provide return instructions. Returned items must be sent back in their original packaging, including all accessories and promotional materials. We reserve the right to deny refunds or exchanges if items are returned incomplete or not in original condition.

Refunds and Processing Time

Approved refunds or replacements for damaged or lost items will be processed promptly. Refunds will be issued to the original payment method used at checkout. Please note that refunds and returns are available only for purchases made directly through the My Mahjong Trove website. Processing times may vary depending on your payment provider.

Monogrammed Items

If we need clarification regarding your customization request and do not receive a response within two weeks, your item will be shipped without the monogram. In this case, the monogram fee will be refunded. Once shipped without customization, the item cannot be returned for monogramming, and we do not accept post-shipment requests for added monograms.

Spelling and Graphic Errors

As a small business creating distinctive products, occasional spelling or graphic errors may occur. Please note that items with such errors are not eligible for refunds or exchanges. We appreciate your understanding and support.

Sale Price Adjustment Policy

Sale prices, promotional offers, and discount codes are valid only during the stated promotional period. Orders placed before or after a promotion are not eligible for price adjustments, retroactive discounts, or refunds of the price difference. Discounts cannot be applied outside the advertised sale timeframe.

Contact Us

If you have any questions or need assistance with this policy, please contact our customer support team.

Please note that this returns policy may be updated at any time without prior notice. We encourage you to review it periodically. Thank you for your understanding and for supporting My Mahjong Trove—we look forward to serving you again.